We read a lot about identity theft victims, e-crime busts, and executive terminations. We don't usually get a view of the impact breaches have on rank and file employees.
The details becoming public had a further demoralising effect on staff, who were criticised on social media and in the press by their peers and others within the industry. "The CISO was attacked for having a music degree even though this was 30 years ago when cyber-security wasn't a known concept. A middle manager on the security team was served with lawsuit papers directly, not via Equifax, while another employee had death threats on social media because he was identified as working for Equifax, so there was a disproportionate personal impact to some of those people who were singled out," says Mr Rimmer.